Linking your Google account with Success.ai? It's usually a breeze, but occasionally you might hit a snag or two. Don't worry, though - whether it's a tricky permission setting or a confusing error message, I'm here to help you navigate these common hiccups smoothly.
1 - Sign in with an administrator account
Situation:
If you're receiving a message to
sign in with the administrator accountwhile trying to access your Google Workspace account.
Reason:
This message usually appears because you are attempting to sign in with a child account. Google Workspace requires signing in through an administrator account.
Solution:
To resolve this, ensure that you sign in using the administrator account credentials.
If you're uncertain about which account is the administrator, here's a quick guide to help you identify it. Who is my administrator?
2 - The app is blocked.
If you're receiving the error message "The app is blocked" while trying to link your account with Success.ai. This error typically indicates that Success.ai needs permission to access your Google Workspace account.
Solution: Grant Success.ai permission to your Google workspace.
Here is a step-by-step guide on how you can grant Success.ai permission to your Google workspace.