This article provides essential insights into resolving frequent issues encountered while connecting email accounts to Success.ai using the IMAP/SMTP method. It addresses common errors like invalid email credentials and response timeout, offering clear solutions to ensure a smooth and successful email integration.
1 - Invalid Email Credentials.
If you are getting Invalid IMAP credentials error while connecting an email account via the IMAP/SMTP method this means that either your app password or IMAP hostname or email is incorrect.
Make sure the IMAP hostname, the app password, and the email are correct.
2 - Response Timeout Error.
If you are getting a response timeout error it means that the IMAP/SMTP port is incorrect. Make sure the IMAP/SMTP port is correct before you click next.