Hey there! Using Success.ai is a breeze, but sometimes you might find yourself dealing with the occasional hiccup—like getting disconnected from your email accounts. Not to worry! In this guide, we'll explore some friendly insights into why this might be happening.

Common Reasons for Disconnection:

1. High Volume of Emails:

Sending a lot of emails in a short period? That might lead to a temporary disconnection, like your account getting flagged or suspended. It's all about staying within the email limits set by your service provider. Play it safe, and you'll breeze through.

2. Enabling 2FA:

If you've got a fresh Google business account, it might work like a charm for a few days but could end up disconnected. No need to panic! It's probably asking for a setup of two-factor authentication (2FA). Some organizations enforce 2FA within a certain timeframe to boost security. Just reconnect your account, set up 2FA via OAuth, and you're good to go.

3. Authorization Hiccups:

Changed your password recently, or maybe our app isn't greenlit in your organization? These are common culprits for disconnections. If it's a password thing, update your details during the reconnection process. For authorization, make sure our app has the green light in your organization settings.

By following these user-friendly steps, you should be well on your way to identifying and resolving any disconnection issues. But hey, if you're still scratching your head after all this, don't hesitate to give us a shout. We're here to help, and we might even direct you to your email service provider for some extra support, depending on our detective work! 😊